1) Acceptance of Terms

By accessing and using the website Velzaai.com (“Site”), you agree to these Terms & Conditions, our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree, please do not use our services.

2) Eligibility

• Customers must be at least 18 years old (or the legal age of majority in their jurisdiction) to make purchases.
• By placing an order, you confirm that you are legally authorized to enter into a binding contract.

3) Products & Orders

• Velzaai specializes in authentic fashion items including bags, shoes, watches, jewelry, and accessories.
• Product descriptions, photos, and videos are provided for customer approval prior to shipping.
• All orders are subject to availability and final confirmation.

4) Pricing & Payments

• Prices are listed in the currency shown at checkout.
• Payment methods include PayPal, major credit/debit cards, and other secure gateways.
• Payments are processed via PCI-DSS compliant third-party processors. Velzaai does not store card details.
• Customers are responsible for any bank or transfer fees.

5) Shipping

• We ship worldwide via trusted carriers (DHL, FedEx, UPS, EMS).
• Delivery estimates vary by region (see Shipping Policy).
• Customers are responsible for customs duties, import taxes, or clearance fees in their country.
• Risk of loss transfers to the customer upon confirmed delivery by the courier.

6) Returns & Refunds

• Returns and refunds are handled in accordance with our Return & Refund Policy.
• Customers must notify Velzaai within the required timeframe (7–14 days depending on region).
• Items must be in the same condition as received, with proof of purchase and prior authorization.

7) Intellectual Property

• All content on Velzaai.com (logos, images, text, graphics, design) is the intellectual property of Velzaai or its licensors.
• Unauthorized reproduction, distribution, or modification is prohibited.

8) Limitation of Liability

• Velzaai is not liable for indirect, incidental, or consequential damages arising from the use of our site or products.
• Liability, if established, shall not exceed the total value of the order placed.

9) Force Majeure

Velzaai is not responsible for delays or non-performance caused by events beyond our reasonable control, including natural disasters, customs delays, strikes, or courier disruptions.

10) Governing Law & Jurisdiction

• These Terms & Conditions are governed by the laws of Hong Kong Special Administrative Region, unless otherwise required by mandatory consumer protection laws in your country of residence.
• Disputes shall be resolved in the competent courts of Hong Kong, subject to applicable international consumer rights.

11) Amendments

Velzaai reserves the right to update these Terms & Conditions at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services after changes constitutes acceptance.

12) Contact Us

For any questions regarding these Terms, please contact:
Email: Hello@velzaai.com
Location: Shenzhen, China